Did you change your mind or isn’t the product as you expected it to be? No worries – our products have a 14-day return right.
Instructions for returning a product:
- Deliver the package to us either by post straight to our stock or bring it to us to your nearest Woobs Concept Store. Please be sure to include the returns –form within the package. The form can also be found on our website in a PDF –format.
- Depending on the type of order, the reimbursement will occur either through the original method of payment, or straight to your bank account during the following 1-2 weeks after the processing of the return.
The returned products have to be unused and in their original packaging, including all the possible accessories originally sent within the product. The return right does not include products that have been custom-made or that have an engraving, for these products are no longer apt to be sold onward. The return right does not concern service products or digital content.
We recommend you opt for tracked postal service, if you choose to return the product by mail. Please be sure to keep on to all necessary documents that may be of further use in the processing of your return. We are not responsible for damaged products due to poor packaging, nor are we responsible for lost packages, sending expenses or other expenses related to the return of a product.
We do not accept returns at events (e.g. at festivals or at our pop-up stores). We reserve the right to not be responsible for sending expenses that are to be made by cash on delivery. We also reserve the right to charge our clients for sending expenses in cases where the returns have been delivered erroneously or against the given instructions.
Please note that when returning a product, you may lose the right to any offers that have been available at the time of making your order (e.g. free delivery or shipment, coupons, discounts and giveaways). The amount of whichever discount or offer will be reduced from the total that will be returned to you.
Please read our web store’s general terms and conditions.